Shipping policy
Last Updated: 14/08/2025
OVERVIEW
At Cameroo, we aim to get your order to you as quickly and safely as possible. This policy outlines how we process, ship, and deliver orders placed through our store.
SECTION 1 – WHERE WE SHIP
We currently ship to addresses within Australia only.
We deliver to:
- Street addresses
- Parcel lockers
- PO boxes
SECTION 2 – CARRIERS USED
All orders are shipped via Australia Post.
You can select Standard or Express delivery at checkout.
SECTION 3 – DISPATCH TIME
- Orders are typically dispatched within 1–5 business days of payment being received.
- Most orders leave our studio within 1 business day.
- All cameras are made to order, so please allow up to 3 business days for production before dispatch.
SECTION 4 – DELIVERY TIMEFRAMES
Estimated delivery times after dispatch:
- Standard: 3–8 business days
- Express: 1–3 business days
Please note: Delivery times are estimates and may vary due to factors outside our control (e.g., postal delays, peak seasons).
SECTION 5 – SHIPPING RATES
We offer flat rate shipping across Australia depending on quantity.
SECTION 6 – ORDER TRACKING
All orders include tracking. You will receive a tracking number via email once your order has been shipped.
SECTION 7 – LOST OR DELAYED PARCELS
A parcel will be considered lost if it has not arrived 14 business days after the estimated delivery date.
In this case, we will offer a replacement or refund.
We are not responsible for parcels delayed due to incorrect addresses provided at checkout.
SECTION 8 – DAMAGED PARCELS
If your order arrives damaged in transit, please contact us within 48 hours of delivery with photos of the damage so we can assist.
Contact Us
Email: info@cameroo.com.au
Business hours: Mon–Fri, 9am–5pm AEST