Privacy policy
Last Updated: 14/08/2025
1. Overview
This Privacy Policy explains how Cameroo (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with our services.
We respect your privacy and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as relevant international standards.
2. Information We Collect
We collect information to process your orders, provide customer support, and improve your shopping experience. This includes:
- Personal details: name, email address, phone number, shipping/billing address
- Order information: items purchased, payment details (processed securely via Shopify)
- Account information: if you create an account, username and login details
- Technical data: IP address, browser type, device information, cookies
- Communications: emails, messages, and feedback you send us
3. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer service and respond to your enquiries
- Detect, investigate, and prevent fraud or unsafe activity
- Comply with legal obligations
- Improve our website, services, and marketing
If you register an account, you are responsible for keeping your login details secure. We recommend not sharing your password with anyone.
4. Sharing Your Information
We only share your information with third parties where necessary to provide our services or where required by law. This may include:
- Shopify (our website host and payment processor)
- Australia Post (shipping)
- IT, analytics, and marketing service providers we use to operate our store
- Law enforcement or government agencies when legally required
We do not sell your personal information.
5. Relationship with Shopify
Our store is hosted by Shopify Inc. They collect and process personal information about your interactions with our site to provide and improve their services. This may include transferring data to other countries.
For details on how Shopify handles your data, see the Shopify Privacy Policy.
6. Cookies & Tracking
We use cookies to:
- Keep your shopping cart active
- Remember your preferences
- Analyse site performance
- Run marketing campaigns (e.g., Meta Pixel, Google Ads)
You can disable cookies in your browser, but some features may not work as intended.
7. International Data Transfers
Your data may be processed outside Australia (e.g., by Shopify’s servers in other countries). Where this occurs, we ensure appropriate safeguards are in place.
8. Data Security & Retention
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
We keep your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
9. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Request corrections if your details are wrong
- Opt out of marketing communications at any time
To exercise these rights, contact us at info@cameroo.com.au.
10. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect their personal information.
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted here with a revised “Last Updated” date.
13. Contact Us
If you have questions about this policy or your personal information, you can contact us at:
Email: info@cameroo.com.au