Refund policy

Last Updated: 14/08/2025

OVERVIEW

At Cameroo, we want you to love your purchase. We follow the Australian Consumer Law, which means you are entitled to a refund, replacement, or repair if your product is faulty, not as described, or fails to meet consumer guarantees.

This policy explains how we handle returns and refunds, and what to expect when you lodge a claim.

SECTION 1 – CHANGE OF MIND

We do not accept returns for change of mind on any product, including custom or made-to-order cameras. Once your order is placed, it goes straight into production and cannot be cancelled.

SECTION 2 – WHAT COUNTS AS A FAULT

We will offer a refund or replacement if your camera cannot be used as intended - for example:

  • Film does not advance at all
  • Flash is faulty
  • The camera mechanism is non-functional out of the box

Minor cosmetic variations are not considered faults, including:

  • Sticker peeling or slight lifting
  • Excess glue around edges
  • Pattern placement differences
  • Colour variations compared to product photos

These differences are part of the handmade and film photography process.

SECTION 3 – FILM DEVELOPMENT

  • All film must be developed at a photo lab — we do not provide this service, and it is not included in the purchase price.
  • Final images may show grain, light leaks, colour shifts, or slight distortion. These effects are normal and part of the unique character of film photography, not a fault.

SECTION 4 – CUSTOM / MADE-TO-ORDER ITEMS

Custom and made-to-order cameras are not eligible for change-of-mind returns.
If the product is faulty, we will refund or replace once the fault is verified.

SECTION 5 – RETURN PROCESS

To start a return, please contact us at info@cameroo.com.au within 14 days of receiving your order.
Include:

  • Your order number
  • A description of the defect
  • Clear photos or video showing the issue

We may ask you to send the product back for inspection before a refund or replacement is issued.

SECTION 6 – RETURN SHIPPING COSTS

  • For approved faulty returns, we will cover the cost of return postage.
  • For returns that do not meet this policy, shipping costs will not be refunded.

SECTION 7 – REFUND METHOD

Refunds will be processed back to your original payment method. Processing times vary depending on your bank or payment provider.

SECTION 8 – WARRANTY

We do not offer an express warranty period beyond your rights under the Australian Consumer Law. Faulty products at delivery will be refunded or replaced, depending on your preference and stock availability.

Contact Us
Email: info@cameroo.com.au
Business hours: Mon–Fri, 9am–5pm AEST
Returns address: Parcel Locker 1031917263, 12 West Parade, West Ryde, NSW 2114, Australia